Because Nissan refused to put its promise in writing, I was skeptical it would deliver, leaving me to pay almost $500 to transport my Leaf to the nearest dealership. Nissan's motive is obvious-- stay in control and be able to deny promises. Thankfully Nissan was inclined to honor this promise! For that I am pleased but let me be clear: it is shady to make verbal promises and then refuse to put it in writing.
On the brake software issue, I was polite but clear with my request for a refund. What's the expression, "you catch more flies with honey than vinegar"? I took as much responsibility as I felt I fairly could by acknowledging that I should have asked in advance about any potential cost for the upgrade and I think the service manager respected that. It's not the brakes are ridiculously bad...it's that zone after the hydraulic brakes kick in that could be a little smoother.
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